Versatile voice solutions for business

Academy Networks can deploy and support a range of affordable, flexible and feature rich VoIP phone solutions to enhance business communications. VoIP phone systems utilise standard data cabling, are quick to deploy. They can be either cloud hosted or installed on premises.

Calls can be handled using a physical phones or using a softphone on a PC, laptop, tablet or mobile. It is ideal for hybrid working allowing your team to handle calls at home or on the move.

Typical features include:

Advanced call routing and redirection
Auto attendant to direct callers to the right extension/department
Voicemail to e-mail
Conference calls
Call diversion and forwarding
Remote extensions from home workers/remote sites
Integration with Microsoft 365 and CRM systems
Reduced call costs

3CX Phone System

The 3CX Phone System is a software-based IP PBX that replaces a proprietary hardware PBX / PABX. 3CX’s IP PBX is based on the SIP standard, feature rich and easy to manage. The 3CX PABX can be installed on a standard PC or cloud hosted to ensure your phone system working even in the event of an Internet outage. It is naturally scalable without the expensive add-ons associated with conventional phone systems. The system can be used with SIP trunks from various telecoms providers and call packages.

Administration is very intuitive with a simple web browser based management control panel. 3cx includes all the features you would expect from an enterprise level phone system as standard such as auto attendant, voicemail to e-mail, call queues, ring groups and hotdesking.

Advanced features for call centres including wallboards, sophisticated queue call distribution and CRM integration. There is also a web conference feature that provides hosted web meetings with video and desktop sharing. WebRTC allows a hyperlink to be included in your website or in an e-mail that allows customers to call or instant message directly from a web browser.

The 3CX Phone System supports IP handsets from a wide range of manufacturers including Fanvil, Snom,  and Yealink. In addition to traditional IP handsets 3CX provide a free softphone with versions for Windows, Mac, iOS and Android. This powerful unified communications tool is not only a phone but also allows instant messaging, creates conference calls, web meetings and video calls.  The 3CX softphone phone can be used in CTI mode on a PC or a Mac to control compatible physical handsets.

More information can be found on the 3CX website.

Hosted VoIP Systems

Hosted VoIP solutions are ideal for small companies that require a flexible phone system with a minimal initial investment and a fully managed system. With a hosted system VoIP handsets connect to the providers PABX over a broadband connection and calls are routed out to the telephone network from the provider’s site.

For more information on VoIP phone solutions and to find out which type of solution best suits your organisation please call.

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